Shipping & Returns
Thank you for choosing KurleeBelle.com for your hair care needs. Please note that we ship orders daily from Monday to Friday. All processed and completed orders are shipped daily before 3PM EST through UPS or USPS.
COVID-19 SHIPPING UPDATE
Due to COVID-19 we are experiencing shipping delays, especially with our popular products.
Please allow 7 Business Days for items to ship once you have received an email with your package tracking number.
PLEASE NOTE: All orders especially those including our very popular “BUNDLE & SAVE” orders may ship separately. We will indicate in your received package that we will be shipping any back order products separately at no charge to you.
For questions or concerns regarding your order, please feel free to email us at firstname.lastname@example.org or (305) 456-3336.
Discount codes and membership codes cannot be used on sale items, this includes our BUNDLE & SAVE packages.
Kurlee Belle ships to the United States, Canada, Europe, and the United Kingdom.
For international orders to the United Kingdom, Canada & Europe, only standard international shipping is available at this time. Standard shipping rates depend on country. Shipping times for each country are provided at checkout.
Each order is packed with love, so please allow 3-7 business days for your order to be processed, packed, and delivered. Orders placed Friday after 1:00 PM EST through Sunday will begin processing the following business day. You will receive an email with tracking information the day your order ships.
SHIPPING (RETURNS FOR INCORRECT ADDRESS OR UNDELIVERABLE)
Please note that any orders returned to Kurlee Belle LLC due to incorrect shipping address or customer not at home for delivery, the customer will be responsible for the return shipping cost or redelivery cost. No refunds will be provided for incorrect shipping address.
Please note that if you have tracked your package and the tracking states that the package has been delivered and you have not received the item, please contact the respective shipping service (UPS or USPS). All of our packages are insured and the shipping service company is the best point of contact after a package leaves Kurlee Belle LLC, as we are only able to track a package once it leaves our office by the tracking number.
REFUNDS, RETURNS & EXCHANGES
Thank you for shopping KurleeBelle.com. We do not offer refunds, returns or exchanges for orders after they have shipped. All sales are final.
ORDER CHANGES & CANCELLATIONS
Please email us at email@example.com or call us at (305) 456-3336 as soon as possible to make changes or cancellations to your order before it has shipped. Please note that we cannot change or cancel an order after a shipping label has been issued and the order has shipped. Kurlee Belle cannot make adjustments to orders that have begun processing and the orders cannot be cancelled.
DAMAGED PRODUCT PACKAGING
We will replace items if they are defective or damaged. Please note, that we require a photo of the original shipping packaging (box) and product clearly showing the damage of the product, including spills and dented product packaging. Failure to provide proper photo documentation of damaged products will not be compensated.